Last Updated: October 6, 2026
Questions, bug reports, subscription problems, or anything else about the app:
Email: trackrecord.help@gmail.com
We aim to reply within 2–3 business days. Telling us your username, your device and iOS version, and what you were doing when something went wrong will usually get you a faster answer.
On the sign-in screen, tap Forgot your password? and enter your email address. We will send you a link to choose a new one. The link can only be used once and expires after a short time, so request a fresh one if it stops working. Resetting your password signs you out everywhere.
In the app, go to Settings → Delete Account and confirm with your password. This permanently removes your account and everything you authored — ratings, journal entries, comments, follows and uploaded photos. It cannot be undone. If you cannot get into your account to do this, email us and we will delete it for you.
Deleting your account does not cancel an App Store or Google Play subscription. Cancel that separately, as below.
Subscriptions bought inside the app are billed by Apple, not by us, so they are managed on your device: open the Settings app, tap your name, then Subscriptions, and choose TrackRecord. You can change plan or cancel there. Cancelling stops the next renewal; you keep paid features until the current period ends.
Refunds are handled by Apple rather than by us — request one at reportaproblem.apple.com.
Open the subscription screen in the app and tap Restore Purchases. That re-checks your purchase with Apple and is the usual fix after reinstalling the app or switching devices. Make sure you are signed in to the same Apple Account that made the purchase. If it still does not appear, email us.
Paid plans add photos on journal pages, the full binding palette and materials for your books, the complete sticker set, data export, advanced statistics, and an ad-free experience. The free plan keeps your journal, your ratings and your written reviews.
If a subscription lapses, nothing is deleted. Paid presentation choices simply stop being shown, and they come back if you resubscribe.
Data export is available to subscribers from within the app. You can also email us and ask for a copy regardless of plan.
Only to show you coasters and parks near you. It is asked for while you are using the app, it is never used for advertising, and the app works without it — you can decline, or revoke it later in Settings → Privacy & Security → Location Services.
If you see something abusive or that does not belong, email us with a link or the username and we will look into it.
TrackRecord responds to notices that comply with the Digital Millennium Copyright Act, 17 U.S.C. § 512. If you believe something posted on TrackRecord infringes your copyright, send our designated agent a notice containing:
Designated agent: TrackRecord Copyright Agent
Address: TrackRecord, 4162 Canino Court, Wesley Chapel, FL 33543
Phone: 941-228-0628
Email: trackrecord.help@gmail.com
We remove or disable what a valid notice identifies and tell the person who posted it. If that was you and you believe it was removed by mistake or misidentification, send the agent a counter-notice with your signature, what was removed and where it appeared, a statement under penalty of perjury that you believe it was removed by mistake or misidentification, and your name, address and phone number, with your consent to the jurisdiction of the federal district court for your address (or, outside the United States, any district where TrackRecord may be found) and to accept service from the person who sent the notice. Unless that person tells us they have gone to court, we may restore the material 10 to 14 business days after a valid counter-notice.
Accounts that repeatedly infringe are terminated.
Our privacy policy explains what we collect and why: https://andresquast.github.io/TrackRecord/